Return Policy


RETURN POLICY

All Rapture watches come with a 14 Day Money Back Guarantee on all orders if there are any defects or damages.

Any brand new product can be returned for a full refund or store credit within 14 days of delivery. Please e-mail sales@rapturewatches.com and specify your name, address, and order number to schedule the return. Our customer service team will advise you of the next steps and answer any questions.

Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.

  • Merchandise must be returned to us within 14 days of receiving your package.

  • Merchandise must be unworn and unopened.

  • All watch returns must include the original box in its original condition.

  • We do not accept exchanges at this time.

  • Refunds will be processed within approximately 3-7 business days after we receive your return.

  • Unfortunately we cannot refund duties, taxes or shipping charges.

  • Return Shipping costs are the responsibility of the customer unless being returned due to damages or malfunction
  • Returns received by us beyond 14 days from the date of purchase or that do not meet the above quality standards can not be accepted and will be returned to the sender. The sender will be responsible for the return shipping.